Frequently Asked Questions
What are the benefits of creating an account?
Creating an account makes shopping with us easier and helps you stay connected.
With an account, you can receive updates about sales, new arrivals, and special offers, stay informed about your purchases, and manage your orders more conveniently.
Your account also makes future purchases faster by keeping your shopping experience organized in one place.
Which payment methods do you accept?
We currently offer the following payment methods:
- Cash on Delivery (COD)
- Card Payment
Simply select your preferred payment method during checkout and complete your order securely.
How do I place an order?
Placing an order is simple:
- Browse our website and find the product you would like to purchase.
- Select your preferred option or variant, if available.
- Click Buy Now or add the product to your cart.
- Enter your contact and delivery information.
- Select your preferred payment method.
- Review your order details and confirm your order.
Once your order has been successfully placed, you will receive an order confirmation.
Are there any restrictions on the delivery address?
There are no special restrictions on delivery addresses.
You can provide any valid delivery address that is serviceable by our courier network. Please make sure your name, complete address, and contact number are entered correctly to avoid delivery delays.
How can I return or exchange my order?
If you need assistance with a return or exchange, please contact our Client Services team.
Our team will review your request, guide you through the available options, and explain the return or exchange process based on your order.
We recommend contacting us before sending any product back so we can assist you properly.
Do you provide repair services?
Yes, we provide repair assistance for our products.
We are not only sellers—we are also involved in the manufacturing of our bags, which allows us to better understand their materials, construction, stitching, hardware, and finishing.
If your bag requires repair or maintenance, contact our Client Services team with the details and, if possible, photos of the issue. Our team will review it and let you know how we can assist.