We want you to feel confident when shopping with Stitch&Strap. If you change your mind, you may request a return or exchange within 15 days of receiving your order — no explanation required.
The product must be returned in its original condition, unused, undamaged, and with all original packaging and accessories included. Items that are damaged, used, altered, or returned incomplete will not be eligible for return or exchange.
How It Works
- Contact us within 15 days of receiving your order.
- Wait for return instructions, then send the product back in its original condition.
- Once received, our team will inspect and verify the condition of the product.
- After approval, we will process your refund or exchange.
Refunds are issued only after the returned product has been successfully inspected and approved by our team.
Important: Products damaged after delivery or showing signs of use cannot be accepted for return or exchange.
Need help? Contact Stitch&Strap or review our frequently asked questions.